Refund and Shipping Policy

Overview

We aim to ensure customer satisfaction; however, due to the nature of our perishable products, we do not accept returns. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

Refunds

If a refund request is approved, we will notify you by email. Upon approval, your refund will be processed, and a credit will be applied to your original payment method within 7-14 business days.

Shipping Policy

Orders are processed and shipped within 7-14 business days. Delivery times may vary based on your location.

Late or Missing Refunds

If you have not received your refund:

  1. Double-check your bank account.
  2. Contact your credit card provider, as processing times can vary.
  3. Reach out to your bank, as there may be additional processing time before the refund is posted.

If you’ve followed these steps and still have not received your refund, please contact us at cityfresh.thane@gmail.com.

Sale Items

Please note that sale items are subject to the same refund policy.

Need Help? For any questions related to refunds and shipping, please reach out to us at cityfresh.thane@gmail.com.